We respect the legal provisions regarding the protection of personal data and implement technical and organizational measures to protect all operations directly or indirectly concerning personal data, which prevent unauthorized or illegal processing, as well as accidental or illegal loss or destruction. .

In order to process the messages and requests and to honor them, SILCAR PROD SRL collects the personal data of the clients, namely the name, first name, telephone number and email address, in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council European of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data.

We process your name, your telephone number and your e-mail address, for communication with you in order to fulfill the contractual obligations and to answer the requests / messages transmitted through the site.

We process information about your age to ensure that you have validly consented to the conclusion of the contract and that you are of the age required by law to assume obligations on your own behalf.

All these data will be kept for the duration of keeping the financial-accounting and fiscal records required by the legislation in this matter, but not more than 5 years.

We do not use personal data for automated processing or profiling. We never make automatic decisions about you. We use technical means to store data safely. We do not process data for secondary purposes incompatible with the purposes for which we collected them.

We strictly respect and ensure the confidentiality of the processed data. We do not disclose data except for the fulfillment of your interests or for the fulfillment of legal obligations. Confidentiality is an essential value for us.

We may also provide personal data of you and other companies with whom we are in partnership, but only on the basis of a confidentiality commitment from them, which guarantees that these data are kept safe and that the provision of this information is provided. personal is made according to the legislation in force, as follows: courier service providers, marketing service providers, payment / banking service providers, telemarketing or other services, provided by companies with which we can develop common bidding programs on the market of our Goods and Services, insurers, etc.

In order to place a request, the customer will provide the data and information requested in the online form of sending message, placing the order or by telephone, the refusal to communicate the requested information preventing the seller to register and honor the order made.

The owner, as well as the operator of this website are not responsible for the clients' mistakes in entering these data or any false data provided by them. The client has the obligation to provide accurate and factual data, bearing the entire responsibility for the incorrectness of the information transmitted to the seller.

Personal data will not be sold, transferred or distributed in any form to third parties or in other countries, unless requested by the competent public authorities, in accordance with the provisions of Regulation (EU) 2016/679.

We recommend all users of this website to take all safety precautions when providing personal data online and periodically check the status and accuracy of such data. Users are directly responsible for how they protect their login data as it can withstand the consequences of unauthorized use.

Your rights

According to Regulation (EU) 2016/679, you have the right of access and intervention on the personal data provided. In this regard, you have the right to obtain from us a confirmation that personal data concerning you are processed or not and, if so, you have access to the respective data, as well as the following information:

• the purposes of processing;
• the categories of personal data targeted;
• the recipients or categories of recipients to whom the personal data have been or are to be disclosed;
• where possible, the period for which personal data are expected to be stored or, if this is not possible, the criteria used to determine that period.

Upon request, we will provide you with a copy of the personal data that is subject to processing. For any other requested children, we will charge you a reasonable fee, based on administrative costs. If you will send us the request in electronic format and unless you request a material format, the information will be provided in a commonly used electronic format (word, pdf, etc.).

Customers also have the right to rectify, modify and update the processed data. Thus, you have the right to obtain from us, without undue delay, the rectification of inaccurate personal data concerning you. Taking into account the purposes for which the data were processed, you have the right to obtain the completion of personal data that are incomplete, including by providing an additional statement.

You have the right to obtain from us the deletion of personal data concerning you, without undue delay, and we have the obligation to delete your personal data without undue delay if there are any of the following reasons:

• personal data are no longer required for the purposes for which they were collected or processed;
• You will withdraw your consent on the basis of which the processing takes place and there is no other legal basis for the processing;
• You will oppose the processing and there are no legitimate reasons to prevail in the processing;
• personal data were processed illegally;
• personal data must be deleted in order to comply with a legal obligation under European Union law or Romanian laws;

If we communicate your data to courier companies or other partners, and you request them to be deleted, we will take all reasonable steps to inform the data processing partners that you have requested that any links to that data be deleted or any copies or reproductions of the data. of these personal data.

The data will not be deleted if:

• processing is necessary to comply with a legal obligation that provides processing under Union law or Romanian law or to perform a task performed in the public interest;
• for reasons of public interest in the field of public health;
• processing is necessary for finding, exercising or defending a right in court.

You have the right to obtain processing restriction if one of the following cases applies:

• challenge the accuracy of the data, for a period that allows us to verify the accuracy of the processed data;
• processing is illegal, and you will oppose the deletion of personal data, instead asking for a restriction on their use;
• we no longer need personal data for processing purposes, but you will ask us to find, exercise or defend a right in court.

If the processing of data has been restricted in the aforementioned cases, such personal data may, except for storage, be processed only with your consent or for the finding, exercise or defense of a right in court or for the protection of the rights of a other natural or legal persons or for reasons of important public interest of the European Union or of the Romanian State.

If you have obtained a restriction on the processing of your personal data, you will be informed by us before the restriction of processing is lifted.

You have the right to receive the personal data concerning you and which you have provided to us, in a structured, commonly used and automatically readable format. You have the right to transmit this data to another operator, without obstacles from us, directly from us to another operator, where this is technically feasible. The exercise of the aforementioned right is without prejudice to your right to erase data.

Any client also has the right to object, free of charge and without justification, to the processing of his personal data for direct marketing purposes.

In order to exercise all the aforementioned rights, you can at any time address a written request at our Panic 2W, ZALĂU, SĂLAJ headquarters. You also have the right to appeal to justice.

Your data will not be transferred to another country.

By filling in the data in the message submission, account creation and / or order forms, you, the user / buyer expressly agree and accept that your personal data will be included in the silcar.ro database and you expressly consent to and it is unequivocal for all these personal data to be stored, used and processed in order to execute the orders made or to answer the messages and requests transmitted.

Personal information of the buyer can also be provided to the General Prosecutor's Office, the Police, the courts and other authorized bodies of the state, based on and within the limits of the legal provisions and as a result of expressly formulated requests.

Benefit from the right of access, intervention, rectification and porting with respect to the data you provide to us, limit the processing made by us and even request the deletion of the data. We mention that the intervention on the data you have provided to us may be such as to prevent the execution of the contract between you and us. In this case, we will be exempted from liability. If you are unhappy, you have the opportunity to address and file a complaint against us with the National Supervisory Authority for Personal Data Processing, as well as with the competent court cases.